Medicare patients are at the forefront of much of the change sweeping the healthcare industry, including shifts to virtual care delivery, more home care, and the adoption of value-based care models
Author Talks: How to gain a competitive edge with organizational culture
James Heskett examined leading companies around the world and found that organizational culture makes employees more loyal, more productive, and more creative
Building 21st century companies in Asia
Asia’s corporate landscape is changing rapidly and the role and priorities of CEOs may need to evolve
Insights to impact: Creating and sustaining data-driven commercial growth
How B2B sales pioneers empower their sellers and drive sustained growth with data and analytics
Road freight global pathways report
Freight transport is responsible for a high percentage of vehicle emissions
Reimagining the role of physical stores in an omnichannel distribution network
Online is here to stay, but physical stores can—and should—play an important role in omnichannel distribution networks of retailers and vertically integrated brands
Prioritizing customer experience in government
The COVID-19 pandemic has highlighted the necessity to center customer experience in dealings with government agencies
Digital disruption: The rise of eB2B in fragmented retail
Fragmented routes to market are being digitalized around the world
Addressing the unprecedented behavioral-health challenges facing Generation Z
A series of consumer surveys and interviews conducted by McKinsey finds Gen Zers reporting the least positive life outlook, including lower levels of emotional and social well-being than older generations
The data-driven future of storytelling: MIT’s Deb Roy on the message and the medium
The head of MIT’s Center for Constructive Communication talks about how data can help storytellers, what audiences of the future might look like, and why artificial intelligence cannot replace human creativity